Group 1
Reliability
low cost
optional extras
makes you feel valued
positive end result
quick/no hassle
simple/comfortable
universal
sustainable/constistant
good infrastructure
inclusive design
recommending
high quality
supportive. but not dictating
honest
informative
asethetically pleasing
group2
Use how you want to
24 hours
better connected
integrated
personal
group3
feel good factor
simplicity
trustworthy
independance
speed
reliable
excited
efficiency
choice
group4
consistency
trust/honesty
value for money
friendliness
expertise
speed
straightforward
caring
efficiency
quality
empathy
group5
good customer service 100%
helpful - know what their customer is talking about
friendly
simple service
easy to use
well known - trusted
quick
efficient
well priced
nice environment
No comments:
Post a Comment